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Salesforce Pass4sure Salesforce-Sales-Representative Dumps Pdf

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Salesforce Salesforce-Sales-Representative certification is indeed a better idea before you start with the interviews. Salesforce Salesforce-Sales-Representative certification will add up to your excellence in your field and leave no space for any doubts in the mind of the hiring team. But, have you thought about how can you prepare for the Salesforce Salesforce-Sales-Representative Exam Questions? Do you have any idea how we can crack the nut to give wings to our dreams?

Salesforce Certified Sales Representative Sample Questions (Q20-Q25):

NEW QUESTION # 20
How should a sales representative reinforce elements of the value proposition for the customer?

  • A. Provide sales collateral and benefits.
  • B. Address potential pitfalls of the solution.
  • C. Share case studies and customer testimonials.

Answer: C

Explanation:
Sharing case studies and customer testimonials is how a sales rep should reinforce elements of the value proposition for the customer. A value proposition is a statement that summarizes how the product can solve the customer’s problems, fulfill their needs, and provide them with benefits that outweigh the costs. Case studies and customer testimonials are stories or feedback from existing customers who have used the product and can vouch for its value proposition. Sharing case studies and customer testimonials helps to provide proof points, build trust and credibility, and influence purchase decisions

NEW QUESTION # 21
When a sales representative faces an objection, what is an effective first step to overcome it?

  • A. Acknowledge the objection and ask follow-up questions.
  • B. Provide an additional demonstration based on the objection.
  • C. Explain policies and procedures that solve the objection.

Answer: A

Explanation:
Acknowledging the objection and asking follow-up questions is an effective first step to overcome an objection from the customer. Acknowledging the objection helps to show empathy and respect for the customer’s concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact of the objection, as well as to clarify any misunderstandings or misinformation. Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling

NEW QUESTION # 22
What is the desired outcome of an upsell proposal?

  • A. To optimize existing product offerings
  • B. To maintain current agreement during a renewal
  • C. To decrease customer churn rate

Answer: A

Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps to increase revenue and profitability for the sales rep and the company. Reference: https://www.salesforce.com/resources/articles/upselling/#upselling-definition

NEW QUESTION # 23
A sales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?

  • A. Provide timely support and training.
  • B. Share other customer success stories.
  • C. Recommend additional products and services.

Answer: A

Explanation:
Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer. Reference: https://www.salesforce.com/resources/articles/customer-service/#customer-service-tips

NEW QUESTION # 24
How should a sales representative identify and generate new additions to the pipeline?

  • A. Conduct product demos.
  • B. Provide customer support.
  • C. Attend industry conferences.

Answer: C

Explanation:
Attending industry conferences is how a sales rep should identify and generate new additions to the pipeline. A pipeline is a set of opportunities or potential customers that a sales rep is pursuing or managing in order to close sales. Attending industry conferences helps to network with prospects or customers who are interested or involved in the same field or market as the sales rep, as well as to showcase their products or services, generate leads, and build relationships.

NEW QUESTION # 25
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