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NEW QUESTION 44
Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their “How To” articles have images that must be migrated.
Which statement is true about migrating images into Salesforce Knowledge?
- A. Convert all images to .jpeg, as this is the only supported file type
- B. Upload the images into Salesforce prior to importing the articles
- C. Include images in an .html file using the image tag and src attribute
- D. Ensure that each image does NOT exceed the maximum of 25 MB
Answer: C
NEW QUESTION 45
Universal Banking has customer support operations in both Canada and the United States. Compliance
regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?
- A. Create geography-based roles to restrict access using data categories
- B. Create geography-based profiles to restrict access using data categories
- C. Create geography-based profiles to restrict access by mapping article types
- D. Create geography-based roles to restrict access by mapping article types
Answer: A
NEW QUESTION 46
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
- A. Omni-Channel routing
- B. Web-to-Case forms
- C. Standard Email-to-Case
- D. On-Demand Email-to-Case
Answer: C
NEW QUESTION 47
Universal Containers has millions of customers in Salesforce, but only a very small percentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self- service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers
- A. Have agents provide Customers with Community registration instructions when working a case.
- B. Send email notifications to all Customers to join the Community.
- C. Have agents manually create Users when Community access is requested by Customers.
- D. Identify active Customers and send them registration instructions via email.
Answer: A,D
NEW QUESTION 48
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