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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q16-Q21):
NEW QUESTION # 16
How many clusters of Finesse will a single PG support?
- A. one
- B. four
- C. three
- D. two
NEW QUESTION # 17
How does CUCM function in CCE?
- A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- C. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
NEW QUESTION # 18
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Data Browser
- B. Cisco Customer Voice PortalReporting Server
- C. Cisco Virtual Voice Browser
- D. Cisco Administration Serverand Historical Data Server
- E. Cisco Unified Communication Manager Server
NEW QUESTION # 19
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Skill Targets
- B. Network VRU
- C. ICM script
- D. Media routing domain
- E. Call type
NEW QUESTION # 20
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure an IF node in ICM script editor
- B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- D. Configure set variable in ICM script editor
- E. Configure Business Hours under Organizational Setup > Departments under CCE Admin
NEW QUESTION # 21
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