Cloud PBXs run over the internet and are accessible from IP phones, desktop and mobile devices (via softphone apps), or via softphone apps like Dialpad which offer integrations with business software such as Innovatevoice.
The top PBX systems feature numerous benefits that are beneficial to call centers and businesses overall, such as:
High-quality voice calls
Cloud-based PBX systems, also referred to as virtual PBX or unified communications platforms, reside in the cloud and run on existing Internet connectivity. This makes phone service accessible via soft phones, desk phones or even mobile devices thanks to software-based apps running on these services.
Most cloud PBX providers offer advanced features such as voicemail transcription, ring groups, call analytics and integrations with various business applications. Some even offer redundant data centers in different locations to protect against downtime due to a single server or connection failure; furthermore they regularly upgrade their software with new features that keep your company ahead of the competition.
No need to buy and maintain expensive on-site equipment
Installation and maintenance costs associated with cloud based pbx systems can be expensive, particularly when purchasing equipment outright. But cloud-based PBXs allow businesses to avoid this expense by renting hardware from reliable service providers instead.
Cloud-based PBX systems are also tailored to offer maximum flexibility and customization, enabling your employees to work from any device and from any location – making them an excellent choice for businesses such as call centers that need high levels of call flexibility.
No need to upgrade your Internet connection
Cloud PBX systems (also referred to as VoIP business phone systems, hosted PBX or IP PBX) utilise your existing Internet connection to provide all of the capabilities of an enterprise communications solution for your team. They can use VoIP desk phones, virtual phones and smartphones to access it.
Cloud solutions can also be more scalable than on-premise solutions; when your staff changes dramatically or reduces drastically, the cloud-based system allows instantaneous adjustment. You only pay for what you use – saving big bucks by eliminating features or capacity that go unused.
No need to pay for features you don’t use
Cloud-based PBX (or virtual PBX) systems operate over your business internet connection, giving you greater flexibility for using both IP phones and mobile devices for calling purposes.
Furthermore, most solutions provide a plan-based model so you only pay for features you need. Plus, everything can be managed from an online dashboard.
No need to pay for more capacity than you need
Cloud PBX systems still utilize physical hardware, but its components reside in an off-site data center and connect through your Internet connection – eliminating the need to pay for features or capacity that you don’t use or need.
And if changes or issues do arise, your PBX provider can take care of them for you – saving both your IT team and money while giving them more time and energy to focus on projects to expand and grow your business while adding customers. As a result, cost-effective office phone solutions for small businesses.
No need to worry about security
Hosted PBX systems place equipment off-site in data centers maintained by providers. This frees you up from worrying about purchasing and upgrading hardware as your business expands, saving money as well as time.
Cloud-based phone systems only require access to an Internet connection that meets your office’s calling needs, while traditional PBXs may suffer from call quality issues and be vulnerable to cyber attacks.
Most providers provide secure solutions to safeguard your data and privacy, including firewalls, SIP trunk endpoint security and toll fraud detection.